| Q. | How much are typical monthly sewer bill rates? | | A. | Generally, sewer bill rates are established after experts conduct a Cost of Service Study. Consideration is given to cost of operation, debt service obligations and projected growth needs of the organization. Each utility service provider, therefore, has rates that are individual to that particular service provider. While establishing the rates is an "individual" process, a cursory observation indicates that the rates of the West Central Conservancy District is consistent with other sewer service providers within and outside of Hendricks County. |
| Q. | Does the West Central Conservancy District have a summer "discount" program? | | A. | The West Central Conservancy District does not have a summer rate program. Such rates are generally determined on increased consumption of water usage. WCCD rates for residential customers are not affected by monthly consumption of water, but rather wastewater processing costs in conjunction with the other identified considerations configured into a flat rate amount. |
| Q. | What payment options are available to me for paying my monthly sewer bill? | | A. | 1)Cash (not preferred) can be delivered to the District Office during normal business hours.
2)Personal and Institutional Checks by mail as per instructions on the bill.
3)Checks brought to the District Office during normal business hours.
4)Checks placed in the after hours drop box at the District Office.
5)Credit Card (Mastercard/VISA) by telephone or personally coming to the District Office during normal business hours.
Please note that if you are paying via online banking, you need to post your payment five business days prior to the due date to ensure we receive your payment on time.
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| Q. | The first bill I received from the WCCD was higher than $45.00 - Why? | | A. | Example 1: If a customer took possession of a home after the last billing, those days from the possession of the home to the end of the month will be prorated and added to the current month billing. The prorated amount will be shown as a "previous balance".
Example 2: If the owner of a residence or commercial establishment fails to notify the District to initiate billing, when the District finds that the property is using the sewer system, the District will back-bill for service provided to that residence or commercial establishment up to a maximum of twenty-four (24) months.
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| Q. | Where is your office located? | | A. | From State Road 267, go west on US Highway 36 two (2) stoplights. The second light is at the ball diamonds and is County Road 625 East. Go south (turn left) onto 625 East and go approximately 150 yards. West Central Conservancy District is located on the left (east) side of the road. A sign is in the front lawn. A map is available here |
| Q. | I mailed my payment on the 5th of the month and received a penalty on my next bill - Why? | | A. | Bill payments are due at the District by the end of the month that the bill was received. WCCD provides a grace period to ensure that those bill payments that are mailed will be received by the District before penalties are assessed on the 5th of the next month. During the grace period, bill payments can still be made by dropping the payment off at the District Office during business hours, putting the payment in the after-hours drop box also located at the District Office or by calling the payment in using VISA or MASTERCARD during business hours. The District has made every effort to afford customers the opportunity to pay the service charge before any penalties are assessed.
*Please note that if you are paying via online banking, you need to post your payment five business days prior to the due date to ensure we receive your payment on time. |
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